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FAQ

DALENO FREQUENTLY ASKED QUESTIONS  

PAYMENT AND TERMS

SALES ORDER DOCUMENTS

CHANGES AND CANCELLATIONS

SHIPPING: United States and Canada

LEAD TIME

CUSTOMS

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LOCAL DALENO REP

SHIPMENT TERMS & CONDITIONS

All shipments require full inspection of exterior packaging upon delivery.
In the event of damages, do not refuse shipment and be sure all damages are documented on the BOL with carrier prior to signing.

Contact customerservice@dalenoart.com to report damages and request a claims form. Supporting documentation will be required:

All claims will be reviewed per case for further action and can take up to 10-14 business days to determine final outcome.
*Claims filed after the allotted timeframe are subject to be denied.

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